Assurance Wireless Phone Replacement [Apply Now?]

Assurance Wireless Phone Replacement policy acts as a friendly hand and provides free or affordable phones to those on tight budgets like other Free Government iPhone and Free Government Smartphones programs.

Many people in the US have applied for Assurance Wireless Free Phone and got it but sometimes the cell phone they receive has a glitch in it like it gets stuck, their applications are not running properly, the touch system and its speakers are not functioning properly and there are other plenty of issues in the free phones. These issues are very common and to give you assistance I am here for you.

In this article, I will give you proper assistance by sharing my personal experience with this program.

Assurance Wireless Phone Replacement Scheme

We rely on our phones for so much, but what if they are getting stuck and not functioning properly? We all know that the people who applied for free government phone schemes can’t purchase even a good cell phone and somehow they managed to get free iPhones from the government but facing malfunctioning problems. It’s a worrying sign for them.

With the Assurance Wireless Phone Replacement policy, you can fix these issues at no cost or choose to upgrade for a small fee. This is especially beneficial for people in Lifeline or ACP programs who need to stretch every dollar.

  • Purpose: The purpose of this scheme is to provide a handy replacement and to solve the malfunctioning issues faced by Assurance Wireless users.

There are a lot of reasons, some issues are related to the devices directly while some issues are linked to the government budget of giving an average Free Phone. let’s discuss the reasons:

Cell Phone Issues

  • Software Snags: Software glitches can cause a phone to freeze or become unresponsive. It’s due to apps or system updates, or just the phone showing its age.
  • Hardware Hurdles: Hardware problems, such as a faulty battery or memory chip, can also cause a phone to get stuck. 
  • Overheating: Phones get flustered too, especially in the sun, when multitasking, or when they are charging. Overdoing it can make them shut down for a bit.
  • Drops and Damage: If a phone is dropped or damaged, it may become stuck. This can be due to internal components becoming loose or damaged.

Less Government Budget

  • Government phones are often older models: These phones often come from an earlier technology era, so they are more prone to old-age problems like software or hardware issues.
  • Funding Budget Issues: Sometimes government does have not enough budget to give handy devices like the free government iPhone 14 or the free government iPhone 13. so they provide devices according to their budget.
  • Community Use: When phones are shared, they are more likely to encounter accidents just like shared toys or tools.

Steps To Follow Before Going to Assurance Wireless Phone Replacement

When your free government smartphone hits a snag and freezes up then before going to the provider, just do some basics on your own to fix the issue. These fixes are mentioned below:

Step 1: Give it a Quick Restart

Sometimes all your phone needs is a little nap. Turning it off and on again can refresh its system and clear out the cobwebs.

Step 2: Battery & SIM Shuffle

Pop out the battery and SIM card, then put them back in place. It’s like giving your phone a mini hardware reboot.

Step 3: Hunt for Updates

Check for software updates. They are like your phone’s medicine, sometimes fixing these bugs that cause freezing can make your device function well.

Step 4: Factory Reset

Finally, if you have tried all the steps then the last option you should try is the factory reset. It wipes the slate clean, but remember, it also wipes your data, so use this option with care.

If after all these medications your cell phone remains the same and shows malfunctioning then it’s time to go for the provider.

Now I am going to share with you the procedure for how you can recover your Assurance Wireless Phone Replacement from providers. You can also apply for Free Government iPhone 8 Plus if you are interested.

Assurance Wireless Replacement Phone Procedure

For Assurance Wireless Replace Phone, just follow the below-mentioned steps:

Step 1: Identify The Issue

Firstly, identify the issue that you are facing, maybe you are going to change your cell phone but it only requires a simple factory reset to settle down. if your free iPhone government phone gets destroyed then this is an issue that will not be freely covered by this program, you have to pay some amount for it to replace it.

Step 2: Confirmation Of Provider

The next step is to confirm whether the Free iPhone you are using is given by this program or not by any other government assistance programs.

Step 3: Selection Of Replacement Phone

The third step is to search for a replacement phone you want. Some expensive mobile phones might be not available in the replacement policy so select the phone by ensuring that the provider is offering it

Step 4: Contact To Assurance Wireless Phone Replacement

After your detailed research now it is time to contact Assurance Wireless Provider online on their official website https://www.assurancewireless.com/ or contact their number at 1-888-321-5880.

Step 5: Report a Complaint

Tell all the issues you have faced with proof (it can be the image or the short video of your mobile phone) and report your complaint to the provider.

Step 6: Wait For Response

The provider or company will tell you what they can do for you whether they can replace it or you have to pay some amount for a new free government smartphone.

Eligibility Criteria For Assurance Wireless Phone Replacement

For Assurance Wireless Replacement Phones you have to show your eligibility in the following ways:

  • Minimum Duration: You must have been a customer of this program for at least 30 days. If you are new and don’t fall in this period then you have to wait before reporting a complaint.
  • Circumstance: Your phone must be either lost, stolen, or irreparably damaged and you don’t repair it.
  • Income Requirements: The income requirements are the same when you first apply for the phone which is between 135% to 200%.
  • Government Programs Assistance: If you are no longer part of any government assistance program during this period like SSI, Medicaid, etc then you will not be eligible for any replacement.
  • Complaint Once a Year: If you lose or have your phone stolen more than twice in one year, you may not be eligible for a replacement phone.
  • American Citizenship: You must have American nationality for eligibility. You probably need to see our latest post on Free Government iPhone 15.

Required Documentation For Assurance Wireless Replacement Phone

The documentation procedure for the Assurance Wireless Replace Phone is given below:

  • Police Report: A copy of the police report must be filed for phones as proof that are lost or stolen.
  • Valid ID: Must provide a current government-issued identification to the provider for confirmation that the aid is going to the right individual.
  • Assurance Wireless Phone Receipt: You must provide the phone receipt of your mobile as proof.
  • Proof of Assistance Eligibility: Your eligibility proof in different programs like ACP and Lifeline is required as it is necessary to apply for the replacement policy.
  • Income Proof: Your proof of income will be considered again for the replacement policy which is 135% to 200% of poverty guidelines.
  • License or Passport: Your passport and driving license will be needed.
  • Nationality Proof: Your American nationality proof is required for the Assurance wireless phone replacement.

How To Apply For Assurance Wireless Replacement Phone?

Assurance Wireless phone replacement steps are mentioned below:

Step 1: Call at Assurance Wireless Help Center

Firstly, call the Assurance Wireless help center at 1-888-321-5880 or contact them online through their official website and sign in to Assurance Wireless my account.

Step 2: File Your Complaint

Discuss all the issues you have faced with your device with Assurance Wireless customer service, Make sure the complaint is related to malfunctioning and not to the broken mobile.

Step 3: Provide Necessary Documentation

Provide all the documents and paperwork that I have mentioned above in detail which includes, salary, licenses, ID, etc.

Step 4: Fill The Application Form

After filing your complaint fill out the necessary template given by the provider where you put all the necessary details asked by the provider along with the documents.

Step 5: Give Your Mobile Replacement Preference

Give your mobile preferences for replacement to the provider, the provider will tell you which mobile phones are available currently. The option might be a Free Government iPhone 7.

Step 6: Submit The Application

After all the steps just hit the submission button and wait for the feedback or response from the provider.

Best Assurance Wireless Replacement Phone Options with Features

The Assurance Wireless Phone replacement options are given below:

PhoneFeatures
Nokia G206.5-inch HD+ display, MediaTek Helio G35 processor, 4GB RAM, 64GB storage, 48MP rear camera, 5MP front camera, Android 12
Moto G Pure6.5-inch HD+ display, MediaTek Helio G25 processor, 3GB RAM, 32GB storage, 13MP rear camera, 5MP front camera, Android 12 Go edition
Assurance Wireless A706-inch HD+ display, MediaTek Helio P22T processor, 4GB RAM, 64GB storage, 13MP rear camera, 5MP front camera, Android 12 Go edition
Safelink Wireless ZTE Avid 5G6.52-inch HD+ display, Unisoc SC9863A processor, 3GB RAM, 32GB storage, 8MP rear camera, 5MP front camera, Android 12 Go edition
Easy Wireless ZTE Avid 5G6.52-inch HD+ display, Unisoc SC9863A processor, 3GB RAM, 32GB storage, 8MP rear camera, 5MP front camera, Android 12 Go edition
Lifeline Wireless ZTE Prelude 5G6.52-inch HD+ display, Unisoc SC9863A processor, 3GB RAM, 32GB storage, 8MP rear camera, 5MP front camera, Android 12 Go edition

Some Other Options You Can Consider!

PhoneFeatures
ZTE Prestige 25.5-inch HD+ display, Snapdragon 439 processor, 2GB RAM, 16GB storage, 13MP rear camera, 5MP front camera, Android 12 Go edition
ZTE Quest5-inch display, Qualcomm Snapdragon 210 processor, 1GB RAM, 8GB storage, 5MP rear camera, 2MP front camera, Android 11 Go edition
ZTE Quest Plus5.45-inch display, Unisoc SC9863A processor, 3GB RAM, 32GB storage, 8MP rear camera, 5MP front camera, Android 12 Go edition
ZTE Tempo X5-inch display, Qualcomm Snapdragon 215 processor, 2GB RAM, 32GB storage, 5MP rear camera, 2MP front camera, Android 11 Go edition
Kyocera DuraForce5-inch Full HD display, Qualcomm Snapdragon 630 processor, 3GB RAM, 32GB storage, 13MP rear camera, 5MP front camera, Android 11
Kyocera JAX S13605-inch HD display, Qualcomm Snapdragon 210 processor, 1GB RAM, 8GB storage, 5MP rear camera, 2MP front camera, Android 11 Go edition
Kyocera Hydro Reach5-inch HD display, Qualcomm Snapdragon 439 processor, 2GB RAM, 16GB storage, 8MP rear camera, 5MP front camera, Android 12 Go edition
Kyocera DuraForce XD5.7-inch Full HD display, Qualcomm Snapdragon 860 processor, 6GB RAM, 128GB storage, 16MP rear camera, 8MP front camera, Android 12
Kyocera DuraForce XV+6.5-inch Full HD display, Qualcomm Snapdragon 865 processor, 6GB RAM, 128GB storage, 16MP rear camera, 8MP front camera, Android 12
LG Optimus F34-inch display, Qualcomm Snapdragon 210 processor, 1GB RAM, 8GB storage, 5MP rear camera, 2MP front camera, Android 11 Go edition
LG Aspire T40C4-inch display, Qualcomm Snapdragon 210 processor, 1GB RAM, 8GB storage, 5MP rear camera, 2MP front camera, Android 11 Go edition
Alcatel OneTouch Retro2.4-inch display, Qualcomm Snapdragon 210 processor, 512MB RAM, 4GB storage, 2MP rear camera, VGA front camera, Android 11 Go edition
Alcatel OneTouch Cinch4-inch display, Qualcomm Snapdragon 210 processor, 1GB RAM, 8GB storage, 5MP rear camera, 2MP front camera, Android 11 Go edition
ALCATEL Dawn5-inch HD display, Qualcomm Snapdragon 210 processor, 1GB RAM, 8GB storage, 5MP rear camera, 2MP front camera, Android 11 Go edition
Samsung Entro Mobile Phone4-inch display, Qualcomm Snapdragon 210 processor, 1GB RAM, 8GB storage, 5MP rear camera, 2MP front camera, Android 1

Assurance Wireless Phone Replacement Warranty

Assurance Wireless offers 1-year replacement warranty for all kinds of mobile if the phone gets stuck or not functioning well. But it will not cover the damaged phone warranty. The process is as same as a mobile company giving a warranty when you purchase new Assurance Wireless phones.

It will be responsible if you face malfunctioning issues and contact them within the time frame of 1 year. You just need to provide the receipt where all the dates are mentioned and your warranty will start on that day.

Note: Only the owner of the Best free government cell phone can use the warranty and it will not transfer to anyone else.

When Will You Receive Your Assurance Wireless Replacement Phone?

This program usually sends your new phone within 5 to 7 days after you ask for one. If your home is far away or they are really busy, your phone might take longer to get to you. but they will give you an Assurance Wireless Phone number to check where your phone is on its way to you.

They will tell you when your phone has arrived and If you don’t get your phone after 10 days, call them to find out what happened.

What if Your Assurance Wireless Phone Replacement Application Gets Rejected?

If somehow your application is not accepted then there are thousands of other ways. You can apply for other programs for a brand new Free 5G Government Phone or Free iPhone Government Phone.

You can also apply for Safelink free phone schemes for several other different models. So don’t be disheartened and simply apply for other government programs.

Other Phone Replacement Programs

Here are some other phone replacement programs, you can also get detailed information on these programs on Government Cell Phone Service Providers.

  • Lifeline Wireless
  • Safelink Wireless
  • Easy Wireless
  • Access Wireless
  • Q Link Wireless
  • Alaska Wireless
  • Connect2Compete
  • Life Wireless
  • TruConnect
  • Mint Mobile
  • Virgin Mobile
  • Boost Mobile

Does Assurance Wireless Give Replacement Of Broken Or Damaged Mobile?

I mentioned above that this scheme is only for bugs and glitches in your device, Obviously if the Assurance Wireless Phone is broken then this will be your end mistake and the provider is not liable for it anymore.

The replacement can only be done if the device is not functioning well up to its capacity. If the phone is broken then you have to pay an extra amount for replacement depending on the Free iPhone Government Phone budget. It ranges from $50 to $600. I’ll explain it in detail below:

Damage Levels

  • Minor damage: $50-$100
  • Moderate damage: $100-$300
  • Severe damage: $300-$600

Damage Parts

  • Damaged screen: $50-$200
  • Water damage: $100-$300
  • Broken charging port: $50-$100
  • Broken camera: $50-$100
  • Broken battery: $50-$100

Currently, this program is offering a 4G Government iPhone in an Assurance Wireless Phone Replacement Program. But, if you are its customer and your phone is facing issues, you might get a 5G phone.

Call Assurance Wireless at 1-888-321-5880 to see if you can get a 5G phone. They will tell you if you can receive and what 5G phones they have

It’s a Lifeline’s Part, so they only have a few phone choices. They might not have 5G phones now. But it doesn’t mean that they offer low-quality replacement phones. At least you will receive a 4G Free phone iPhone.

Assurance Wireless provides different phones, both new and refurbished. The exact models depend on where you are and if you qualify. Usually, you’ll find Android and iOS phones from brands like Samsung, LG, Motorola, and Apple Like Free Government iPhone 11. They usually update their phone choices twice a year. So, it’s likely they will add more new and refurbished phones by early 2024.

Assurance Wireless is a part of the Affordable Connectivity Program that helps deserving people get cheaper internet. People can get replacement phones from the provider but the internet services are difficult to buy.

For that purpose, the ACP Internet Providers play a role in giving discounted internet services to deserving families. If you are eligible and qualify, you can save up to $30 monthly on your internet bill. It’s a great way to stay connected without straining your budget.

Pros and Cons Of Assurance Wireless Replacement Phone

Advantages and Disadvantages of Assurance Wireless replacement phones are mentioned below:

Pros

  • Almost Free or Cheaper: You can get a replacement phone for free or at a low cost if you qualify, which is perfect if you’re trying to save money or can’t buy a new phone.
  • Choices: They have different kinds of phones, from simple ones to smartphones, so you can pick one that fits what you need and how much you can spend.
  • Simple to Replace: It’s not hard to ask for a new phone. You can do it by sitting at your home and will get your mobile in a few days.
  • Helpful Support: People say that it is good at helping customers.

Cons

  • Fewer Options: They don’t have as many phones to pick from as other companies, so you might not find the one you want.
  • Waiting for Delivery: You might have to wait up to 10 days to get your phone, which is a long time if you need one right away.
  • Not Brand New Phones: The replacement phones might be refurbished, which means someone else might have used or fixed them before.
  • Extra Charges: There might be some extra costs for things like sending the phone to you or setting it up.

Frequently Asked Questions

How do I request an Assurance Wireless Phone Replacement online?

To request an Assurance Wireless Phone Replacement online, you need to visit the Assurance Wireless website, log into ‘My Account,’ select the ‘Phone Replacement’ option, and follow the prompts to submit your request.

Can I get an Assurance Wireless Replacement Phone if I am not currently it customer?

No, the Assurance Wireless Replace Phone service is available only to current customers. If you wish to become a customer, contact their customer service to set up an account.

What should I do if I’m having trouble with the online process for Assurance Wireless Replacement Phone?

Just contact the help center or call their customer service to settle all of your issues.

How do I check the status of my Assurance Wireless Replacement Phone shipment?

To check the status, log into ‘Assurance Wireless My Account’ and navigate to the replacement section where you should find tracking information for your phone. Alternatively, contact customer service for an update.

Is there a fee for replacing my phone through Assurance Wireless?

It may provide a free or discounted replacement phone depending on your service plan and circumstances. For specific fee information, it’s best to check within ‘My Account’ or contact their customer service directly.

Can I choose a different model for my Assurance Wireless Replacement Phone?

The availability of different phone models for replacement depends on the current stock they have. When requesting a replacement online through ‘My Account,’ you will be able to see which models are available for replacement. Also, check the recent post on Free Government iPhone 16.

What information do I need to provide for an Assurance Wireless Phone Replacement?

Typically, you will need to provide your account details, a description of the issue with your current phone, and any required personal identification to validate your account and process the phone replacement.

How long does it take to receive a new phone after requesting an Assurance Wireless Replacement Phone?

After you have requested an Assurance Wireless Replacement Phone, it typically takes 5-7 business days to ship. You can monitor the delivery through ‘My Account’ or check with customer service for any updates or delays.

Final Words

Deciding to get an Assurance Wireless Phone Replacement hinges on what you are looking for and how much you are willing to spend. If your wallet is feeling a bit light and you are okay with a bit of a wait, then this program can hook you up with a free or low-cost phone.

On the flip side, if you are in a hurry to get your hands on a phone or you have your heart set on a particular model, you might need to check out other options that I have mentioned.